We offer different delivery methods for your order:
Basic Delivery Includes delivery to the main entrance, porch, garage, or driveway. N appointment or signature is required.*
Standard Delivery Includes delivery to the main entrance, porch, garage, or driveway. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *
In-Home Delivery Includes delivery inside the main entrance of the home. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required.
Room of Choice Delivery Includes delivery to the room of choice (including one flight of stairs). An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *
White Glove Delivery Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *
White Glove Assembly Includes delivery to the room of choice (including one flight of stai rs), unpacking, debris removal, and full assembly including tools. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *
* Customer Signature Required
Ledool LLC has required a signature and a copy of the customer's Government-issued photo identification at the time of delivery Pick-up. The Government-issued photo identification must match the information on the credit/debit card used at the time of purchase. If someone else receiving the order or picking up the order other than the person who has purchased the item. The person placing the order must send an email with a picture of the ID attached to the email to contact@ledool.com and let us know who the person is going to receive or pick up the order.
Delivery conditions outside of the above guidelines including, but not limited to, one flight of stairs or more, sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handling services and fees. If any of these apply, please call us at +1 (310) 876-2216 or send us an Email to contact@ledool.com
Return Policy:
You can return most items for a refund within 30 days of delivery. The manufacturer's restocking fee of 25% and Return shipping costs will apply, and the item must be not assembled and in its original condition and packaging for the return to be accepted.
There are a few items that can't be returned:
- Clearance items
- Gift cards
- Personalized items
- Items you have already assembled
- Items marked "Non-Returnable" on the sale page
- Items without Original Packaging
Any outbound shipping charges collected on the order will not be refunded. This includes:
- The shipping charge for any orders
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included delivery
Damaged or Defective Item:
We only cover damaged and defective items if the customer notices the damage at the time of the delivery and refuses the item or contacts us within 48 hours after the delivery time. call us at +1 (310) 876-2216 or send us an email at contact@ledool.com
Refund Options:
You can choose to have the original payment method refunded. Any associated restocking fee and return shipping costs will be deducted from the refund amount.
If you receive the wrong item or it arrives damaged, don t accept the delivery and refuse the item. Tell your delivery representative(s) so that they may take the item back immediately, if the item is left at your location and not refused, our standard return policy will apply. If you have refused your item, you must contact us so that we can arrange a replacement for you. Please note, once you have assembled the product, it cannot be returned.
Before installing, please double-check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
To start a return, send us an email to contact@ledool.com and explain the reason for the return. Our customer service specialist will respond to you within 5 -7 days from the time you sent the email and provide details on how to return the item/s.