Shipping & Delivery Information

We offer different delivery methods for your order:

Standard Delivery - Item is left outside your door, customer must be present and customer signature required.*

In-Home Delivery - Item is delivered inside your door, customer must be present and customer signature required.*


* Customer Signature Required 
CATCH LLC provides website features and other products and services to you when you visit or shop at obtains a signature and a copy of the customer's Government-issued photo identification at the time of delivery. The Government-issued photo identification must match the information on the credit/debit card used at the time of purchase.  


Delivery conditions outside of the above guidelines including, but not limited to, sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handing services and fees. If any of these apply, please call us (800) 488-9181.


Return Policy:

You can return most items for a refund within 30 days of delivery. The manufacturer’s restocking fee of 25% and Return shipping costs will apply, and the item must be in its original condition and packaging for the return to be accepted.


There are a few items that can’t be returned:

Clearance items
Gift cards
Personalized items
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Items without Original Packaging

Any outbound shipping charges collected on the order will not be refunded. This includes:

The shipping charge for any orders
Upgraded shipping charges (expedited, express, room of choice, etc.)
Assembly services included with delivery

Damaged or Defective Item:

We only cover damaged and defective items if the customer notices the damage at the time of the delivery and refuses the item.


Refund Options:

You can choose to have the original payment method refunded. Any associated restocking fee and return shipping costs will be deducted from the refund amount.


If you receive the wrong item or it arrives damaged, don’t accept the delivery and refuse the item. Tell your delivery representative(s) so that they may take the item back immediately, if the item is left at your location and not refused, our standard return policy will apply. If you have refused your item, you must contact us so that we can arrange a replacement for you. Please note, once you have assembled the product, it cannot be returned.


Before installing, please double-check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.


To start a return, send us an email to and explain the reason for the return. Our customer service specialist will respond to you within 5 -7 days from the time you sent the email and provide details on how to return the item/s.