Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund within 30 days of delivery. manufacturer’s restocking fee of 25% and Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Open Box Items
Any outbound shipping charges collected on the order will not be refunded. This includes:
the shipping charge for any orders
Upgraded shipping charges (expedited, express, room of choice, etc.)
Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, send us an email to email@example.com and explain the reason for the return. Our customer service specialist will respond to you within 48 hours from the time you sent the email with the structure to how to return the item.
You can choose to have the original payment method refunded. Any associated restocking fee and return shipping costs will be deducted from the refund amount.
Before installing , please double-check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.