You can return most items for a refund within 30 days of delivery. The manufacturer’s restocking fee of 25% and Return shipping costs will apply, and the item must be in its original condition and packaging for the return to be accepted.
There are a few items that can’t be returned:
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Items without Original Packaging
Any outbound shipping charges collected on the order will not be refunded. This includes:
The shipping charge for any orders
Upgraded shipping charges (expedited, express, room of choice, etc.)
Assembly services included with delivery
Damaged or Defective Item:
We only cover damaged and defective items if the customer notices the damage at the time of the delivery and refuses the item.
You can choose to have the original payment method refunded. Any associated restocking fee and return shipping costs will be deducted from the refund amount.
If you receive the wrong item or it arrives damaged, don’t accept the delivery and refuse the item. Tell your delivery representative(s) so that they may take the item back immediately, if the item is left at your location and not refused, our standard return policy will apply. If you have refused your item, you must contact us so that we can arrange a replacement for you. Please note, once you have assembled the product, it cannot be returned.
Before installing, please double-check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
To start a return, send us an email to email@example.com and explain the reason for the return. Our customer service specialist will respond to you within 5 -7 days from the time you sent the email and provide details on how to return the item/s.